The goal of Sandra Fellini company is the absolute satisfaction of its customers. The consumer can withdraw from the contract, without stating the reason and without any charge, within 14 days from the day he received the product. Shipping costs for shipments within Greece are paid by the recipient, ie our company. For shipments to Cyprus, the shipping costs are paid by the sender, ie you. The return must be made through the ELTA door-to-door service or ACS. It is possible to return via any other way you wish, but the cost is paid by the sender (your charge). For the return to take place, the product must be in its original condition, with the special markings (cards) and with the purchase receipt.

-Change with the same product or with any other product in our collection. The cost of the first change is FREE. In case there is another change your charge is 3 € for Greece and 14 € for Cyprus. If the product is defective the return is free of charge.

-Refund to the bank account of your choice. Refunds are made within 14 days from the date of receipt of the returned products. The money is deposited from our account of Piraeus Bank or National Bank of Greece. If your account belongs to another bank, there may be reservations. For the return of the products, you can use the ELTA door-to-door service or ACS, at our expense, or any other courier company at your own expense.

– Credit of the value of the product you returned to the account you have in our online store, to be used in your next purchase.

In any case please BEFORE YOUR RETURN CONTACT US at 2310553904 or 2310511437 or 2310357488.

The shipping address of the products to be returned is:

Katsioras Polymeros

15th km Chortiati-Ag.Vasileiou

Thessaloniki, Zip Code 57010

Telephone Number:2310553904